Return and Refund Policy for Skin Care Products Delivery
At Evolven, customer satisfaction is our top priority. We strive to ensure that you receive your skin care products in perfect condition. However, if you are not completely satisfied with your purchase, we are here to assist you.
Eligibility for Returns and Refunds
Timeframe: Returns or refund requests must be initiated within 3 days of receiving the product.
Condition of the Product:
The product must be unused, unopened, and in its original packaging.
Products that have been tampered with, damaged, or used will not be eligible for return or refund.
Receipt/Proof of Purchase: A valid receipt or proof of purchase is required for processing your return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Products purchased during sales, promotions, or clearance events.
Customized or personalized products.
Products damaged due to misuse or improper handling.
Return Process
Contact Us: Email or call our customer service team at 03256558033 with your order details and reason for return.
Inspection: Once your request is approved, send the product back to our return address. We will inspect the product upon receipt.
Approval: If the product meets the eligibility criteria, we will process your return or refund.
Refund Policy
Refunds will be issued via the original payment method or store credit, based on your preference.
Refund processing time is typically 1- 3 business days after approval.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or incorrect upon arrival.
If the return is approved, we may reimburse shipping costs under specific conditions.
For any further queries or assistance, please feel free to contact our customer service team.
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